Frequently Asked Questions
Everything you need to know about your Sluggers experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our Returns Portal, enter your order number, and follow the instructions to print a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you already own and comparing it to our specifications. If you are between sizes, we generally suggest sizing up for a more relaxed fit.
What payment methods do you accept?
Sluggers accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We use organic cotton and recycled polyester across 80% of our collection, and we only partner with factories that maintain fair labor certifications and safe working environments.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.